At YEFASO, we are committed to delivering your order in a timely and efficient manner. Below you will find information regarding our shipping methods, delivery times, and costs.

1. Shipping Methods

We offer multiple shipping carriers to accommodate the needs of our customers. You can choose from the following shipping options:

• USPS (United States Postal Service)
• FedEx
• UPS
• DHL
• Other reputable carriers depending on your location

2. Shipping Locations

We offer international shipping to most countries, including the United States, Canada, Europe, Australia, and many other regions. However, certain remote locations may be excluded from our shipping coverage.

If your country is not listed at checkout, please contact us at service@yefaso.com to inquire about shipping availability.

3. Order Processing Time

• Order Processing Time: All orders are processed within 1-2 business days after your payment is confirmed. This excludes weekends and public holidays.
• Order Confirmation: You will receive an email confirmation once your order has been successfully processed, along with tracking information (if applicable) once the item has been shipped.

4. Shipping Costs

Shipping costs are calculated based on the size, weight, and destination of your order. You will be provided with the shipping cost at checkout before you complete your purchase.

• Domestic Shipping: For orders within Hong Kong, standard shipping is typically available at a flat rate or based on weight, depending on the carrier.
• International Shipping: International shipping costs will vary depending on the delivery address, the shipping method chosen, and the weight of the products.

Please note that the customer is responsible for any customs duties, taxes, or import fees that may apply for international orders. These fees are not included in the shipping charges and are levied by your local customs authority.

5. Estimated Delivery Times

• Domestic Orders (Hong Kong): Typically arrive within 2-5 business days after shipping.
• International Orders: Delivery times vary depending on your location:
  • US/Canada: 5-10 business days
  • Europe/Australia: 7-15 business days
  • Other international destinations: Delivery times may vary based on the destination and the chosen shipping method.

Note: Delivery times may vary due to factors such as customs processing, weather conditions, and carrier delays.

6. Tracking Your Order

Once your order has been shipped, you will receive a tracking number via email. You can use this number to track your shipment through the respective carrier’s website:

• USPS: https://www.usps.com/
• FedEx: https://www.fedex.com/
• UPS: https://www.ups.com/
• DHL: https://www.dhl.com/

Please allow up to 24 hours for the tracking information to update after your order has shipped.

7. Order Delays

While we aim to fulfill all orders promptly, delivery delays may occur due to factors outside of our control, such as:

• Weather conditions
• Customs inspections
• Carrier delays

If your order experiences an unexpected delay, we will do our best to keep you informed and assist you in tracking the shipment.

8. Shipping Restrictions

• P.O. Boxes: Some carriers (such as FedEx, UPS) do not deliver to P.O. Box addresses. Please provide a physical address at checkout.
• Undeliverable Packages: If your package is returned to us due to an incorrect address or failure to claim the shipment, we will contact you to arrange for reshipping. Additional shipping charges may apply.

9. Lost or Damaged Items

If your package is lost or damaged during transit, please contact us immediately at service@yefaso.com. We will assist you in filing a claim with the carrier and resolving the issue as quickly as possible.

For damaged items, we may request photos of the damage for verification purposes.